Shipping policy

Shipping Policy

Shipping Policy – NovaNest

Thank you for shopping with NovaNest! We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment has been received.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Times

Estimated delivery times are:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia: 7–14 business days

  • Europe: 5–12 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected. We may also offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Incorrect Address

Please ensure your shipping address is correct before placing your order. NovaNest is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 7 days of receiving your package. Include your order number and clear photos of the issue so we can assist you promptly.

Contact Us

If you have any questions about our Shipping Policy or your order, please contact us at:

Email: Mohamedmaalim2361@gmail.com

Thank you for choosing NovaNest. We appreciate your business and look forward to serving you!